- Shipping & Returns
Shipping & Returns
We ship via Canada Post and strive to process all orders as quickly as possible, which means most orders ship within 48 hours of being placed. If there are items unavailable or on back order, we will contact you promptly.
If you are an International customer, please contact us prior to using the shopping cart, as not all shipping methods are suitable for all products. We are happy to answer any questions you may have.
We guarantee all our products and are committed to your satisfaction! Our customers are our most important asset, and if our products do not fulfil your expectations, we would like to be the first to know.
You may return most new, resalable items within 30 days of delivery for a full refund of your items value.
Due to high shipping costs here in Canada, we do not refund any shipping charges associated with your order, if you decide to return your items.
However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please contact us at firstname.lastname@example.org
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.